ECG provides business hour or around-the-clock support

IT Solutions

Consulting Services
Support Services
Technology Solutions

e-business support services

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ECG provides business hour or 
			  around-the-clock support

ECG provides business hours (7:00 am – 5:00 pm) or around-the-clock (24x7)  support that allows customers to call the ECG Support Center for unlimited technical assistance.  

Support Center

ECG Support Center  -  Whether your needs are for business hours (7:00 am–5:00 pm) or around-the-clock (24x7)  support, this service allows customers to call the ECG Support Center for unlimited technical phone assistance.   ECG’s trained and certified system engineers are experienced in evaluating your problems and working them to resolution in a timely fashion.  Your calls are logged and depending on the customer-defined severity level, worked from the "level-1" all the way to our senior “level-3” system and network engineers.  We don’t rest until your problem is resolved and you are satisfied!  Additionally, you will receive a monthly log report detailing the key information about your calls.

Our contracts are tailored to cover specific IT disciplines as well as specific vendor (hardware & software) products; both with response time levels that meet your needs.  Provisions for on-site engineering assistance are also available.  A Support Center agreement with ECG guarantees a customer receives priority treatment over companies who choose to utilize this service on a call-by-call basis.

See also:

Remote Monitoring and Management
Training & Education

See customer examples of our IT solutions at our Recognition Page under ECG Success Stories.

Your Go-To Partner for IT Infrastructure SolutionsIndustry leading hardware and software partnersInfrastructure-only concentration

Enterprise Consulting Group--The IT Infrastructure Specialists
12101 Woodcrest Executive Drive   Suite 100  St. Louis, MO 63141
Phone: (314) 205-9030  Fax: (314) 205-9766  Email