24x7 Support Center
ECG provides business hours (7:00 am - 5:00 pm) or
around-the-clock (24x7) support that allows customers to call
the ECG Support Center for unlimited technical assistance.
Whether your needs are for business hours (7:00 am-5:00 pm) or
around-the-clock (24x7) support, this service allows customers
to call the ECG Support Center for unlimited technical phone
assistance. ECG's trained and certified system engineers are
experienced in evaluating your problems and working them to
resolution in a timely fashion. Your calls are logged and
depending on the customer-defined severity level, worked from
the "level-1" all the way to our senior "level-3" system and
network engineers. We don't rest until your problem is resolved
and you are satisfied! Additionally, you will receive a monthly
log report detailing the key information about your calls.
Our contracts are tailored to cover specific IT disciplines as
well as specific vendor
(hardware & software)
products; both with response time levels that meet your needs.
Provisions for on-site engineering assistance are also
available. A Support Center agreement with ECG guarantees a
customer receives priority treatment over companies who choose
to utilize this service on a call-by-call basis.
Learn more about how the Enterprise Consulting Group works to
provide you with top quality support...
